Customer Satisfaction & Returns Policy

At FVNLYXQ, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your peace of mind.

1. 30-Day Return Window

You have a full 30-day calendar period from the date of delivery to evaluate your purchase. If you decide to initiate a return, please submit your request within this timeframe.

2. Return Eligibility Requirements

To qualify for a successful refund, items must meet the following criteria:

• Pristine Condition: Products must be in the same state as received—unused, unwashed, and without wear.

• Original Packaging: All items must include original tags and be returned in their initial packaging.

• Proof of Purchase: A valid receipt or order confirmation number is required for all returns.

3. How to Start a Return

To begin the process, please email our support team at sales@fvnlyxq.com.

• Authorized Returns Only: We cannot accept items sent back to us without prior authorization.

• Return Logistics: Once your request is approved, we will provide a complimentary pre-paid shipping label along with detailed instructions.

• Official Return Center:

  FVNLYXQ Return Dept. 965 Douglas Hill Road Lithia Springs, GA 30122 Phone: (657) 666-0607

4. Handling Damaged or Incorrect Orders

Please examine your shipment immediately upon arrival. If you discover that an item is faulty, damaged, or incorrect, contact us at sales@fvnlyxq.com right away. We will prioritize your case to arrange a swift replacement or correction.

5. Items Not Eligible for Return

Due to health, safety, and customization reasons, we cannot accept returns for:

• Personalized Goods: Custom orders or items tailored to specific requirements.

• Consumables: Perishable items such as plants or food.

• Hazardous Materials: Flammable liquids, gases, or beauty products involving personal care.

• Final Sale: Items purchased during clearance events or via gift cards are non-returnable.

6. European Union "Cooling Off" Rights

For our customers within the European Union, you possess a statutory right to cancel your order within 14 days for any reason. The same condition requirements (original packaging and unused state) apply to these returns.

7. Exchange Process

The most efficient way to exchange a product is to return the original item for a refund. Once the return is processed, you may place a new order for the desired replacement at your convenience.

8. Refund Timeline

Upon receiving and inspecting your returned item, we will notify you of the approval status.

• Processing: Approved refunds are issued to your original payment method within 10 business days.

• Banking Delays: Please note that financial institutions may require additional time to post the credit to your account.

• Follow-up: If you haven't received your refund within 15 business days of our approval notification, please reach out to us at sales@fvnlyxq.com.